Sipharmony Auto Attendant (IVR) Features

Auto Attendant (IVR) Features

Auto Attendants can be fun! There are restrictions to how many IVRs you can ask us to create. We've made them 6 layers before!

Behavior

IVR Behavior Features:
  1. Extension Input
    1. When extension matches
    2. After 1 digit input
    3. After 2 digit input
    4. After 3 digit input
    5. After 4 digit input
    6. After 5 digit input
    7. Caller must hit pound #
  2. When an extension is dialed, perform the following action
    1. Call Extension (Default)
    2. Hot Desking
    3. Start Call Review
    4. Go To Mailbox
    5. Go To Conference
    6. Set wake up call (Hospitality PMS Systems)
  3. Say Name
  4. Paging
  5. Daily CDR Reports to a email address
  6. Set Primary Language
  7. Set Secondary language
  8. Treat star * as special key
  9. Allow VPA
  10. Redirect destination for suspected SPAM calls
    1. Anywhere. Another IVR, mailbox, extension, ring group, limitless

Timeout Handling

Redirect the caller if the timeout threshold has hit.
  1. Redirect account (Extension, Ring Group, Call Queue, Another IVR)
  2. Timeout in seconds
  3. Hangup timeout
  4. Number of times to repeat the welcome message
  5. Digit timeout for destinations

Redirection

Redirection based on service flags. Time of day, business hours, after hours, any date or time related service flags

Dial By Name

The IVR comes with a Dial By Name directory.
  1. Input that triggers the Dial By Name directory
    1. Explaining to the caller what key to press for the Dial By Name Directory
  2. Ask for confirmation even after the exact match


Welcome Greetings

When the visitor reaches the auto attendant, the system will play a greeting. You can use flags of service to play custom greetings back order. The flags are useful for service after hours or holidays, if you don 't want to use night mode to redirect the call to another account. If nothing matches the service mark, the system will revert to the standard message. The prompts can be recorded for an extension (see the star code below) or they can be uploaded via a ticket with support@sipharmony.com

Email us at support@sipharmony.com to obtain the IVR's ID
You can dial *98[IVR ID] to record your default IVR message from any extension or registered device.
  1. Music On Hold
  2. Background Music
  3. Text to speech AI
  4. Say "Please enter the extension number"
  5. Say "For our dial by name directory, press [number] (only if Dial By Name has been enabled
  6. Say "Or remain on the line for general assistance"


Direct Destinations

Like all IVR's, you have 0-9 keys, including star * and pound #.
If you don't have a recorded IVR greeting, and want to use the text to speech greeting combined with Audio File messages for each destination. There a ton of options to choose from. There are also a lot hospitality messages too.

These are the available Audio File messages:
  1. Announce 2nd language
  2. For sales...
  3. For support...
  4. For accounting...
  5. For investor relations...
  6. For customer care...
  7. For marketing...
  8. For supplier relations...
  9. For repair services...
  10. For the legal department...
  11. For reservations...
  12. For laundry services...
  13. For housekeeping...
  14. For the reception...
  15. For room service...
  16. For the front desk...
  17. For the operator...
  18. For customer services...
  19. For the business center...
  20. For the store...
  21. For the massage service...
  22. For the baggage services...
  23. For the bell captain
  24. For voicemail...
  25. For checkout...
  26. For international calls...
  27. In case of emergency...
  28. To set your wake-up call...
  29. To call a guest room...
  30. For all other inquiries...
  31. For account payable...
  32. For accounts receivables...
  33. To reach our Bistro division...
  34. For the branch manager...
  35. For equipment service...
  36. For the food service manager...
  37. If you are not an existing customer...
  38. Our office is presently closed...
  39. To place an order...
  40. Options have been changed...
  41. For the receiving area...
  42. To reach our receptionist...
  43. To place a service call...
  44. For the shipping area...
  45. For the shipping and receiving area...
  46. For the technical support service...
  47. For the warehouse...
  48. For business development...
  49. For business operations...
  50. To reach procurement...
  51. To reach standards & practices
  52. To reach human resources...
  53. To reach the office of the president...
  54. For national accounts...
  55. To continue with English...
  56. To setup a new account...
  57. For office hours...
  58. If you would like more information regarding our services...

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