Call Center Codes

Call Center Codes

Call monitoring features must be used with caution. Please consult corporate and government regulations to determine whether these features are permitted in your environment. Illegal listening to phone calls is a severe crime, and system administrators must be aware of this.

Agent Login - *64

Log into your assigned queue

Agent Logout - *65

Logout of your assigned queue


Call Barge In - *81

Barge into an active call between an agent and a caller
Usage: *81EXTENSION_NUMBER

Example:
I want to Call Barge on extension 201. I would dial *81201


Teach Mode - *82


Communicate with your agent without the caller hearing you.
Usage: *82EXTENSION_NUMBER

Example:
I want to use Teach Mode on extension 201. I would dial *82201


Listen In - *83


Listen in on a call between an agent and a caller.
Usage: *83EXTENSION_NUMBER

Example:
I want to Listen In on extension 201. I would dial *83201


Queue Outbound Calling - *55

Queue up a number to call after your initial call is complete.

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